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Operator – Security Operations Center (position is on site at Corporate facility in Bradenton, FL)
Description Of PositionOperators work within a team environment and are required to remotely observe stores to identify theft and fraud. Operators observe cameras at length while protecting the Company’s assets. By proactively identifying theft and fraud situations, the Operator maintains a strong Loss Prevention culture in the store to reduce losses and liabilities. This position is an in-office role that will work out of our corporate office in Bradenton, FL.
Duties And Responsibilities
Remotely observe stores via CCTV to identify theft and build external cases for prosecution
Actively communicate with stores and Field Loss Prevention to address current theft and fraud activity
Communicate theft and fraud incidents to the appropriate law enforcement agencies
Record cases in APIS Case Management System
Communicate all concerns regarding CCTV/Systems to SOC Manager or LP Technology Coordinator
Review exception reports and observes associates’ activity to identify potential acts of fraud or theft
Complete all other tasks assigned by supervisor
Requirements
High School diploma or equivalent
Customer service skills and retail experience a plus
Must possess excellent verbal and written communication skills
Must be a strong multi-tasker
Must demonstrate sound decision-making and judgement; must be able to remain calm in stressful or critical situations
Fluent in English; bi-lingual (English/Spanish) is a plus
Physical RequirementsThis position involves a variety of physical activities including talking, hearing, and repetitive motions. Visual acuity is required for observing video and analyzing records.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Retail
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