FAQs
Call our local UPS Customer Center at (888) 742-5877 to speak with one of our attentive, motivated and knowledgeable team members, who can answer any of your questions about domestic or international packages shipped via UPS.
Can I call UPS to change delivery address? ›
If you're in the US, you can call the UPS re-routing center at 1-800-742-5877. They needed my name and the tracking number. They can do a MINOR change (meaning a small address change like two numbers transposed) free of charge.
How do I return a package to UPS that is not mine? ›
How to Get Your Return to UPS
- We can come to you (for an additional fee). Schedule a pickup.
- Drop it off at a UPS location. Be sure to bring your identification.
- You can also hand the labeled package to your friendly neighborhood driver.
Drop Your UPS Packages Off
The UPS Store: Multiple, wide-ranging services. UPS Access Point: Drop-off or pickup at local businesses. UPS Drop Boxes: For 24/7 drop-off.
How can I talk to a live person with UPS? ›
Customer Service
Please visit our Customer Help and Support Center or call 1-888-742-5877.
What do I do if my UPS package was not delivered? ›
File a UPS Claim. Have a problem with a package? Sign into your UPS.com profile, provide us with the details and track the process as we put all hands on deck to investigate your claim to see how we can make things right.
Can I pick up my UPS package instead of having it delivered? ›
You can request we hold onto your parcel for you to collect at a UPS location.
How many times will UPS attempt delivery? ›
UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable packages will be returned to the sender. To prevent your package from being returned or to make alternate delivery arrangements, track your package.
Do I have to return a misdelivered package? ›
You have no obligation to send the item back or pay for it. If the company sends you an invoice for the item, you can ignore them. If you notice an address and name on the package that is different from your own, this means that the package was meant for somebody else.
Can I keep a misdelivered UPS package? ›
A person is guilty of theft if the person obtains or exercises control over the property of another that the person knows to have been [...] delivered under a mistake [...] and [...] the person fails to take reasonable measures to return it. Violation of this paragraph is a Class E crime.
Shipments refused by the consignee, or which for any other reason cannot be delivered, will be held, and UPS will attempt to contact the shipper for further instructions, including return. Applicable transportation costs plus a US$10 surcharge per undeliverable shipment apply to any return, at the shipper's expense.
What is a UPS Access Point? ›
A UPS Access Point® is a third-party retail location that offers UPS package drop-off or delivery services. Merchants and customers can use the secure digital lockers at UPS Access Points as a convenient place to drop off or pick up parcels.
Can UPS pick up Amazon returns? ›
When you start the return process on Amazon, follow the return prompts and select UPS Pick-up. In this case, you'll need to package the items you're returning. However, UPS will provide the return label. UPS will pick up your package on the next business day, but you or another adult must be present.
Does UPS pick up? ›
You can schedule a one-time collection, set up a recurring collection, or find a convenient drop-off location. Whatever works for you.
Do UPS deliver on Sunday near Orlando, FL? ›
Yes, UPS offers Mon-Sat delivery service for residential and commercial packages and offers delivery of residential packages on Sunday.
